The prices displayed in our catalogue and on Custom Couches website are quoted in South African Rands inclusive of Value Added Taxation (‘VAT’) and are valid and effective only in South Africa. Prices are subject to change. Products and prices displayed in our catalogue and on Custom couches website may vary from time to time. The prices displayed on our website for our products represent the full list price of the product itself, including VAT. Despite our best efforts, a small number of the items may be incorrectly priced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact
you for instructions before shipping or cancel your order and notify you of such cancellation.
Risk of loss
Customers who elect to collect from Custom Couches premises unconditionally agree and accept that the risk of loss and title for such items passes to you at the time of collection by you or your appointed agent. The risk of loss and title passes to you, the customer, upon delivery as evidenced by the signature of the person taking delivery, on our copy of the delivery note.
All merchandise displayed and sold by Custom Couches is subject to stringent quality control standards. Should a customer not be satisfied with any product received within 48 hours from date of receipt, Custom Couches will endeavour to repair or replace the item in question. Custom Couches does not refund or offer in store credit as all goods are custom made to clients specifications.
Custom Couches delivery/collection lead time is 21 working days from deposit. The delivery lead time quoted to you at the time of order is an at best estimate of the delivery date. Whilst every effort is made at all times to achieve this date, it does happen from time to time that delays are encountered that are often outside of our control. Custom Couches will make every effort to expedite delayed lead times and will make every effort to ensure that the customer is updated on the progress of the order.
Prevailing South African law will govern these Conditions of Use and any dispute of any sort that might arise between you and Custom Couches or its affiliates.
For any further information please refer to the CONTACT US page of the website or call 011 462 1328
Custom Couches will not share, sell, transfer or disclose your personal information with any other company or person without your consent.
Intellectual Property Rights
You acknowledge that we own the intellectual property rights in and to this website and the data, and that the unauthorized use thereof is expressly prohibited. The word or mark “Custom Couches” however represented, including stylized representation, all associated logos and symbols and combinations of any of the foregoing with another word or mark, used on this site, are the trademarks of Custom Couches.
The colours of our products shown on this website may look different on your computer compared with the colour of the actual product. This is because different computers display colours differently depending on the type of computer screen (LCD, plasma, desktop, laptop etc). For this reason it is strongly recommended that you visit one of our showrooms to see the actual colour of the item. Custom Couches cannot be held responsible for any mistakes in ordering items whose actual colour is different from that appearing on the website as viewed on your computer.
Sales Terms and Conditions
The following Terms and Conditions regulate the customer order at Custom Couches.